Position Summary: Reporting to the Supportive Housing Program Supervisor, the Permanent Supportive Housing Case Manager will provide case management support for chronically homeless individuals and families. The ideal candidate is a team player, flexible, and detail-oriented with demonstrated experience balancing competing priorities and assisting those with housing needs such as eviction, homelessness and budgeting skills.

Responsibilities:

• Conduct intake processes, assessing the needs of individuals and families who walk in for our services

• Attend staff meetings and professional trainings
  • Maintain accurate client files, financial documentation, and record keeping, including entering comprehensive client information into the Client Track database
  • Assist in reporting and documentation of program development and achievements to meet obligations of funders.
  • Coordinate efforts with other UNC programs, including referrals

• Maintain electronic filing systems including Client Management System
• Maintain confidential and sensitive information as per HIPPA standards
• Provide telephonic and in-person outreach for follow-up on Housing calls and requests
• Provide third-party billing information
• Provide case management for chronically homeless individuals and families [Permanent Supportive Housing Program]
• Support clients moving into stable long-term housing by creating monthly action plans, client centered goal setting, and client centered coaching

• Develops and maintains a positive relationship with the property management and area landlords for units

• Perform all other duties deemed necessary by Supervisors, Department Director or President & CEO

Special Knowledge/Skills:

• Strong communication skills (both verbally and in writing), public relations and interpersonal skills.
• Exemplary organization and time management skills.
• Ability to be flexible and adapt to different situations in order to meet the needs of the families.
• Experience working with individuals from diverse backgrounds.
• Computer literate with knowledge of MS Office and other common applications.
• Ability to work independently and as a team member.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds

Education/Experience/Licensure

• High School diploma or equivalent is required.
• Bachelor degree in social work, counseling, or related field is preferred.
• Strong interpersonal skills, ability to work with diverse populations and good communication skills are required.
• Proficiency in MS Office 365 is preferred.

Benefits:

• Vacation, Sick, and Personal Time Off
• Holidays (11)
• Health Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Salary Deferral
• 401(k) 5% Company Contribution
• Group Term Life Insurance
• Free membership with NET Credit Union
• Free Child Care Services
• Employee Assistance Program
• LifeMart Employee Discounts
• Public Service Loan Forgiveness (PSLF)

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.