Case Manager

United Neighborhood Centers NEPA

Company Intro: United Neighborhood Centers of NEPA (UNC) is one of the largest, and longest operating, nonprofit organizations in the region. The agency’s purpose is to meet the needs of local low-income families, seniors, youth, and new immigrants, while also empowering them to attain self-sufficiency. UNC’s wide array of programs are continuously adjusted to fill the gaps that exist in local services.

UNC services include child care centers with transportation, pre-school programs, youth programs, older adult programs, community health education, free screenings, community services, community education (free adult literacy, English as a Second Language, and citizenship classes), community revitalization, and community development (affordable housing).

Our UNC Locations: Scranton, Tunkhannock, Jessup, Carbondale, West Pittston.  This position is located in Scranton, PA with travel to local colleges in the Scranton area and Luzerne county.

Hours: Full time position working 40 hours per week; two 12:00-8:00 pm day and three 9:00-5:00 pm days.

Position Summary:

Reporting to the Director of Education, the Case Manager works with individuals interested in pursuing educational opportunities to obtain family-sustaining wages. The Case Manager also facilitates classes and workshops related to career readiness for adult learners many of whom English is a second language.

The responsibilities include providing comprehensive, individualized case management. Program participants are assisted with overcoming barriers to continued education and employment. The Case Manager utilizes a person-centered, strengths-based approach by focusing on positive attributes of the participant and their situation and aims to empower clients to use their skills and goals to overcome challenges and achieve their desired outcomes. Facilitating classes includes but is not limited to scheduling speakers, presenting material, working in a group setting with participants, and enhancing curriculum.


  • Become trained in the agency’s coaching-oriented approach and the brain science of poverty, including skills for Executive Function and Self-Regulation.
  • Utilize a strengths-based approach to conduct thorough assessment of participant needs and creates an individualized action plan to remove barriers
  • Provide crisis prevention and intervention as needed
  • Collaborate with coaches and educational institution staff to address performance issues, barriers to success, and to celebrate achievements
  • Assist with the documentation and evaluation efforts of support methods for goal progression
  • Maintain relationships with community partners and participate in community and agency events for ongoing recruitment efforts

Special Knowledge/Skills:

  • Strong communication skills (both verbally and in writing), public relations and interpersonal skills.
  • Demonstrated ability to teach English language learners.
  • Exemplary organization and time management skills.
  • Ability to be flexible and adapt to different situations in order to meet the needs of the families.
  • Experience working with students from diverse backgrounds.
  • Computer literate with knowledge of MS Office and other common applications.
  • Ability to work independently and as a team member.


  • High School diploma or equivalent is required.
  • Bachelor degree in social work, counseling, or related field is preferred.
  • Bi-lingual (English/Spanish) is preferred (not required – all applicants encouraged to apply).
  • Experience working with English language learners is preferred.
  • Proficiency in MS Office 365 is preferred.


  • 15 Vacation, Sick Time, and 2 Personal Days Time Off annually
  • Holidays (10)
  • Health Insurance
  • Dental Benefits
  • Vision Benefits
  • 401(k) Salary Deferral
  • 401(k) 5% Company Contribution
  • Group Term Life Insurance
  • Free Child Care Services
  • Employee Assistance Program
  • LifeMart Employee Discounts
  • Public Service Loan Forgiveness (PSLF)

Join the ranks of a GREAT Non-Profit organization committed to helping those in the communities we serve.  UNC offers our regular full and part-time employees a great benefits package to include a superior healthcare plan, dental. Generous holidays schedule, plenty of sick, vacation and personal days off, and a 5% contribution to your retirement plan. Apply now!

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#instructor #casemanagement #community #nonprofit #ESL

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