Front Desk Coordinator

United Neighborhood Centers NEPA

Company Intro: United Neighborhood Centers of NEPA (UNC) is one of the largest, and longest operating, nonprofit organizations in the region. The agency’s purpose is to meet the needs of local low-income families, seniors, youth, and new immigrants, while also empowering them to attain self-sufficiency. UNC’s wide array of programs is continuously adjusted to fill the gaps that exist in local services.

UNC services include childcare centers with transportation, pre-school programs, youth programs, older adult programs, community health education, free screenings, community services, community education (free adult literacy, English as a Second Language, and citizenship classes), community revitalization, and community development (affordable housing).

Our UNC Locations: Scranton, Tunkhannock, Jessup, Carbondale, West Pittston. This position will be primarily located in Scranton.

Hours: Full time Monday through Friday 9am to 5pm.

Position Summary:

Reporting to the Assistant Director of Community Services, the Front Desk Coordinator will provide quality customer service to the incoming public by assisting clients in crisis with check-in to the proper department, greeting donors and visitors to community services.  Maintaining the welcoming friendly face of the community services department.

The ideal candidate is a motivated creative thinker who enjoys problem solving, interacting with the public, and finds reward in serving vulnerable populations. The Front Desk Coordinator navigates a fast-paced environment and diverse populations with ease by utilizing strong professionalism, inter-personal skills, de-escalation techniques, and excellent customer service. The Front Desk Coordinator is comfortable with addressing clients to determine which department they need, entering client data and utilizing office operating systems and equipment.

Responsibilities:

  • Duties will include answering phones, managing an office schedule, and greeting clients in a professional and timely manner.
  • Assist clients with the sign in system, enroll new clients and track services provided in client information systems.
  • Print flyers for community events.
  • Assist with invoice processing.
  • Assist the public with delivery of documents, for case managers, appointment set up etc.
  • Accept office orders and address outgoing mail.
  • Answer and direct phone calls, emails to appropriate departments.
  • Order and maintain office supplies.
  • Help coordinate volunteer sign in/sign out schedules.
  • Accept donations and maintain a list of donors for tax purposes and send out thank you letters.
  • Assist in the Angel’s Attic pantry program as needed.
  • All of tasks as assigned by Director, Assistant Director, and CEO.

 Education/Experience/Licensure

  • High School Diploma or equivalent is required.
  • Minimum two years of customer service experience is required.
  • Bilingual in English and Spanish/Hindi/Gujarati is preferred.
  • PA Child Abuse Clearance and NSOR Clearance is required.
  • Proficiency in MS Office 365 is preferred.

Benefits:

  • Vacation, Sick, and Personal Time Off
  • Holidays (11)
  • Health Insurance
  • Dental Benefits
  • Vision Benefits
  • 401(k) Salary Deferral
  • 401(k) 5% Company Contribution
  • Group Term Life Insurance
  • Free Child Care Services
  • Employee Assistance Program
  • LifeMart Employee Discounts
  • Public Service Loan Forgiveness (PSLF)

Join the ranks of a GREAT Non-Profit organization committed to helping those in the communities we serve.  UNC offers our regular full and part-time employees a great benefits package to include a superior healthcare plan, dental. Generous holidays schedule, plenty of sick, vacation and personal days off, and a 5% contribution to your retirement plan. Apply now!

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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