Position Summary: Reporting to the Director of Community Services, the Housing Counselor will provide administrative and operational support for programs, Director, and Assistant Directors. The ideal candidate is a team player, flexible, and detail-oriented with demonstrated experience balancing competing priorities and assisting those with housing needs such as evictions, homelessness and budgeting skills.

Responsibilities:

• Conduct intake processes, assessing the needs of individuals and families who walk in for our services.
• Maintain accurate client files, financial documentation, and record keeping, including entering comprehensive client information into the Client Track database.
• Assist in reporting and documentation of program development and achievements to meet obligations of funders.
• Coordinate efforts with other UNC programs, including referrals.

• Maintain electronic filing systems including Client Management System
• Maintain confidential and sensitive information as per HIPPA standards
• Provide telephonic and in-person outreach for follow-up on Housing calls and requests
• Provide third-party billing; entering invoice and balance amounts with needed demographic information for payment
• Perform all other duties deemed necessary by Assistant Directors, Department Director or President & CEO

Special Knowledge/Skills:

• Strong communication skills (both verbally and in writing), public relations and interpersonal skills.
• Exemplary organization and time management skills.
• Ability to be flexible and adapt to different situations in order to meet the needs of the families.
• Experience working with individuals from diverse backgrounds.
• Computer literate with knowledge of MS Office and other common applications.
• Ability to work independently and as a team member.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds

Education/Experience/Licensure

• High School diploma or equivalent is required.
• Bachelor degree in social work, counseling, or related field is preferred.
• Strong interpersonal skills, ability to work with diverse populations and good communication skills are required.
• Proficiency in MS Office 365 is preferred.
• Be certified by taking and passing an examination administered by HUD’s Office of Housing Counseling within 6 months of hire and continue to maintain active status.
• Complete and pass Renter Housing Certification within 12 months of hire.

Benefits:

Vacation, Sick, and Personal Time Off
Holidays (11)
Health Insurance
Dental Benefits
Vision Benefits
401(k) Salary Deferral
401(k) 5% Company Contribution
Group Term Life Insurance
Free Child Care Services
Employee Assistance Program
LifeMart Employee Discounts
Public Service Loan Forgiveness (PSLF)

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.