Program Support Specialist

United Neighborhood Centers NEPA

Company Intro: United Neighborhood Centers of NEPA (UNC) is one of the largest, and longest operating, nonprofit organizations in the region. The agency’s purpose is to meet the needs of local low-income families, seniors, youth, and new immigrants, while also empowering them to attain self-sufficiency. UNC’s wide array of programs are continuously adjusted to fill the gaps that exist in local services.

UNC services include child care centers with transportation, pre-school programs, youth programs, older adult programs, community health education, free screenings, community services, community education (free adult literacy, English as a Second Language, and citizenship classes), community revitalization, and community development (affordable housing).

Our UNC Locations: Scranton, Tunkhannock, Jessup, Carbondale, West Pittston.  This position is located in Scranton, PA.

Hours: Full time position working 40 hours per week Monday through Friday; two 12:00-8:00pm days and three 9:00-5:00pm days (the office closes at 5:00pm on Friday).

Position Summary:

Reporting to the Assistant Director of Community Education, the Program Support Specialist plays a vital role in the Community Education department by serving as the first point of contact for those seeking adult education and job readiness services, many of whom English is a second language.

The responsibilities include conducting intake and assessment, entering and analyzing data, and providing support services to individuals seeking education and career opportunities. The Program Support Specialist will coordinate programming such as family literacy, citizenship education and language exchange classes to be implemented by volunteers, facilitating classes as necessary. They will collaborate with a team of coaches, case managers, and adult educators to assist consumers in overcoming challenges and attaining their program goals.

The Program Support Specialist will work a total of 40 hours per week Monday through Friday; two 12:00-8:00pm days and three 9:00-5:00pm days (the office closes at 5:00pm on Friday).


  • Conducts intakes with department consumers to determine appropriate programming.
  • Enters consumer information and program data into relevant databases.
  • Updates and maintains consumer records to ensure data accuracy and completeness.
  • Generates reports and summaries as needed to support program evaluation and decision-making processes.
  • Monitor program outcomes and participant success utilizing a data management system.
  • Coordinates and enhances special programming such as citizenship education and language exchange programs.
  • Collaborates with the Community Education team to ensure consumer needs are addressed and overcome through case management and referral services.
  • Provides consistent, regular contact, and engagement to support and monitor consumer participation across programs.
  • Supports educational team by periodically facilitating classes.
  • All other duties as assigned.

Special Knowledge/Skills:

  • Ability to handle multiple projects or assignments concurrently.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as a team member.
  • Experience working with diverse populations.
  • Ability to be flexible and adapt to meet the needs of the program participants.
  • Knowledge of various social services, educational and community resources.
  • Computer literate with knowledge of MS Office and other common applications.


  • Bachelors degree in human services, education, or related field is required.
  • Bilingual is preferred.
  • Proficiency in MS Office 365 is preferred.


  • 15 Vacation, Sick Time, and 2 Personal Days Time Off annually
  • Holidays (10)
  • Health Insurance
  • Dental Benefits
  • Vision Benefits
  • 401(k) Salary Deferral
  • 401(k) 5% Company Contribution
  • Group Term Life Insurance
  • Free Child Care Services
  • Employee Assistance Program
  • LifeMart Employee Discounts
  • Public Service Loan Forgiveness (PSLF)

Join the ranks of a GREAT Non-Profit organization committed to helping those in the communities we serve.  UNC offers our regular full and part-time employees a great benefits package to include a superior healthcare plan, dental. Generous holidays schedule, plenty of sick, vacation and personal days off, and a 5% contribution to your retirement plan. Apply now!

UNC of NEPA is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#education #community #nonprofit

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